Responsible Gaming

Gambling responsibly

Responsible gaming means making informed choices about whether, when and how you play. Before starting, consider how much time and money you can comfortably spend without affecting your everyday needs, relationships or responsibilities. Only gamble with money you can afford to lose, and never use funds needed for rent, bills, food, education or other essential expenses.

There is no guaranteed way to win at casino games. The outcome of games is uncertain, and past results do not predict future results. Avoid chasing losses, increasing your stakes to recover money, or treating gambling as an investment. A win does not mean you should continue playing, and a loss does not mean a win is due.

• Set a budget before you play and stay within it.
• Set a time limit and take regular breaks.
• Keep gambling separate from essential household spending.
• Do not borrow money or use credit to gamble.
• Do not gamble when you are upset, tired, intoxicated or under pressure.
• Keep your account details secure and do not allow other people to use your account.
• Remember that gambling is for adults only.
• Review your gambling regularly and act early if your habits change.

A useful way to stay in control is to decide your limits before opening a game. Once a limit has been reached, stop playing rather than changing the limit in the moment. Making decisions in advance can help reduce impulsive play and make your gaming activity easier to monitor.

Tools to help you stay in control

Depending on the features available to your account, Rainbet Casino may provide tools designed to help you manage your play. These tools can support your decisions, but they are not a substitute for personal awareness or professional advice. If you are concerned about your gambling, consider using more than one control or asking for assistance.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or spend over a selected period. Choose an amount that reflects your entertainment budget and is affordable for you. Limits should be set before you begin playing. Where a change to a limit is requested, the change may not take effect immediately and any applicable waiting period should be observed.

Time reminders and breaks

Time can pass quickly during online play. Use available session reminders, take regular breaks and step away from the device. Eating, sleeping, working and spending time with family or friends should not be replaced by gambling. If you find it difficult to stop for a break, consider ending the session and using a longer restriction.

Temporary breaks and self-exclusion

A temporary break can help you pause gambling for a chosen period. Self-exclusion is a stronger restriction that prevents access to the relevant gambling account or service for a selected period or until further review, where available. If you request self-exclusion, do not create another account or use another person's account to continue gambling. Contact the relevant support team through the available account or website channels to ask about these options.

Account closure

You may choose to close your account if you no longer wish to gamble. Account closure is different from self-exclusion, so clearly explain your concerns when making a request. If gambling is causing harm, ask for a restriction or self-exclusion rather than relying only on account closure.

Recognising signs of gambling harm

Gambling harm can affect anyone. It may develop gradually, and you do not need to wait for a crisis before seeking help. Consider your recent behaviour and feelings honestly. A concern is worth taking seriously even if you have not experienced financial loss.

• Spending more time or money gambling than you planned.
• Trying to win back money after losing it.
• Increasing bet sizes to achieve the same excitement.
• Feeling restless or irritable when trying to stop.
• Hiding or minimising gambling from family, friends or colleagues.
• Borrowing money, selling belongings or missing payments because of gambling.
• Neglecting work, study, health, relationships or other responsibilities.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Returning to gambling soon after deciding to stop.
• Feeling guilt, anxiety or loss of control after playing.

If any of these signs feel familiar, stop and take a break. Review your activity, apply available restrictions and speak with someone you trust. Do not try to recover losses by gambling more. Asking for help early is a practical step and is not a sign of failure.

If gambling is affecting your finances, consider contacting a qualified financial counsellor. If it is affecting your mental health or safety, seek support from an appropriate health professional or urgent support service. In an emergency, contact local emergency services. Support is also available for family members and friends who are affected by another person's gambling.

Protection of young people and vulnerable customers

Online gambling is intended for adults. Anyone under the applicable legal gambling age must not create an account, access gambling services or play casino games. Rainbet Casino may use identity and age verification processes, and account information must be accurate and kept up to date.

Parents and guardians should use device controls, payment protections and secure account settings to help prevent young people from accessing gambling services. Do not share login details, payment methods or devices for gambling. If you believe a young person has accessed an account, contact the relevant support team as soon as possible.

If you are supporting someone experiencing gambling harm, encourage an open and non-judgemental conversation. Avoid providing money for gambling or helping to hide gambling-related problems. You can seek independent advice about setting boundaries, protecting household finances and finding suitable support.

Getting help and making a responsible choice

If you have questions about limits, breaks, self-exclusion or account restrictions, use the available Rainbet Casino support channels or account tools. We may ask for information to confirm your identity and understand the request. Please do not send sensitive personal or payment information through an unsecured channel unless requested through an official support process.

Independent gambling support is available to people in Australia, including people affected by someone else's gambling. You can find current counselling, financial counselling and self-help information through recognised Australian health and gambling-support services. Choose a service that suits your circumstances and seek professional advice where needed.

Responsible gaming is an ongoing choice. Set a budget, understand that outcomes are uncertain, take breaks and pay attention to changes in your behaviour. If gambling is no longer enjoyable or is creating problems, stop playing and seek support. Rainbet Casino encourages every customer to make informed decisions and to use available protections before harm occurs.